FAQ

WHO SHOULD USE XONE?

Xone is great for anyone looking to eliminate shine on their scalp and/or face.  It can used on all skin types.

WHAT IF I HAVE SCALP MICROPIGMENTATION (SMP)?

A shiny scalp will detract from the look of your smp.  Xone will eliminate shine, giving it a more natural effect. 

HOW DOES XONE WORK?

Xone contains powerful ingredients that absorb excess oil while forming a lightweight, invisible barrier on the skin to help maintain its own moisture. 

HOW DO I APPLY XONE?

Squeeze a small amount of Xone onto fingertip and spread thin.  Blend into skin for a smooth, weightless finish.

WILL XONE LEAVE A CHALKY WHITE RESIDUE ON MY SKIN?

No!  Xone will blend into any skin tone for a colorless, odorless finish.

WILL I NEED TO RE-APPLY THROUGHOUT THE DAY?

Xone's thick consistency is designed to last up to 8 hours. Those with oily skin or those in hot/humid conditions may need to reapply.

WHAT IF I HAVE DRY SKIN?

Xone is designed to form a protective barrier on the skin and will not dry it out. If you have very dry skin and require a moisturizer, apply the moisturizer first and allow it to absorb completely before applying Xone.

HOW LONG WILL ONE TUBE LAST?

When used as directed, you should expect a tube to last 4-6 weeks.

SIDE NOTE:  if your significant other gets their hands on it, it will be gone a lot sooner!

IS XONE TESTED ON ANIMALS?

Absolutely not!  Xone was tested on human volunteers only.

DO YOU CHARGE FOR SHIPPING?

Standard ground shipping is always free, with no minimum purchase (3-4 business days). Tracking number will be provided for each order.  Please allow 1-2 additional days for shipping outside of the continental US.

WHERE DOES XONE MATTIFIER SHIP FROM?

Xone is proudly made in the USA and ships out of Buffalo, NY.

DO YOU SHIP OUTSIDE OF THE USA?

For orders being shipped outside of the US, please visit our friends at Team Micro International. We have provided a link (International Orders) in our footer menu for your convenience.

WHAT IS YOUR RETURN POLICY?

If you are not fully satisfied with Xone Mattifier, you may return the unused portion to us within 30 days from the date of purchase (customer is responsible for return shipping). Please email us at info@xonemattifier.com so we can provide you with instructions for your return.

WHAT IF MY PRODUCT ARRIVES DAMAGED?

In the event that your order arrives damaged in any way, please email us
as soon as possible at info@xonemattifier.com with your order number
and a photo of the item’s condition. We address these on a case-by-case
basis but will try our best to work towards a satisfactory solution.